24 * 7 Support

Desktop & End-User Support

Be it a huge or a small organization, round-the-clock helpdesk support for consumers could end up being a very expensive and a potentially impracticable endeavor. Yet at the same time, it is essential to keep employees at their feet, to drive your business.So how will you ensure that the users’ machines are secure and operational, without enduring overpriced support costs? In addition, how will you be able to provide responsive support, which your customers deserve? You will need to also deploy the updated and latest security applications, as and when needed. However, the question is, how can you do that?

TechGrills makes it all easy for you. We can efficiently provide your organization’s support center all the required steps and applications needed. We will manage, resolve upcoming issues proactively, within your very own laptop/desktop environment.We bring for you advanced remote access tools through which we are capable of competently addressing every end user’s individual problems, in real time. We will aptly access and view the machines which your staff uses quickly and make the much-needed configuration or brings in deployment changes.We have the required multi-tiered support structure, knowledge, expertise and devices to maximize the security and uptime of your users’ day in and out. We use nothing but well defined frameworks, devices, resources and solution accelerators which can be leveraged during every phases of the alteration journey.

We work as a family and treat your user’s desktops as though it is our very own one. We also keep track and preserve visibility to know the applications which are running, the kind of device that is being used, and from which location.We also maintain regular anti-virus and patch release updates, take care of message continuity services, look through application-specific support, trouble-shooting area, so that we take care of action immediately, as and when required.

The extensive list of Desktop & End-User Support needs that we provide is:

• Onsite Support
• Managed Cloud Services
• Complete Network Protection
• Remote Support
• Virtualization Solutions
• Managed Anti-spyware and Anti-Virus
• Managed Email Filtering and Continuity

“Techgrills” specializes in Corporate/Classroom Trainings on Open Source/Linux Platforms,